Technology Partners Consulting, Inc.
2955 20th Street, Vero Beach, FL 32960
Telephone:  772.299.5178
Toll-Free   :  800.955.9734
FAX           :  772.299.5129
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techShield

The Key Points

  • One Monthly Fee

  • 24x7 Monitoring

  • Help Desk just a Call Away

  • Same Professional Service

  • Online Ticket Tracking

  • Remote Support

  • Remote Problem Solving

  • Faster Response

  • Monthly Reporting

  • Less Paperwork

  • Service Level Agreement

  • Less Downtime

  • Increased Productivity

  • Experienced Technicians

  • Includes On-Site Visits

  • Includes Travel Time

  • Covers Servers & Desktops

  • Access to Monitoring Site

  • Pro-Active Maintenance

  • Unlimited Support

  • Lock in Rates up to 24mos.

　
 


Managed Services Remote Backup Internet Services

What is techShield?

techShield is our branded name for managed services. Technology
Partners has offered monthly flat-fee contracts for several years, but it’s become much more than a controlled cost for our clients. What we have added has turned a monthly contract into a managed services solution.

Technology Partners has invested tens of thousands of dollars in the
processes that turn a typical monthly contract into a techShield managed services solution. For one flat monthly fee based on the number of computers and types of servers at each client location, techShield includes:

24x7 Monitoring of Vital
Technology Services & Reporting

Help Desk Support in addition to a Dedicated Business Consultant

Automatic Help Desk Ticket
creation for monitored services

Remote Support to supplement
On-Site Service

Then and Now

Traditionally, computer consulting companies like ours have performed troubleshooting and other technical services on a break-fix basis. The client discovers something is no longer working on their computers and then calls for an appointment.

This model may work if the client is willing to wait until a technician can arrive on-site and they’ve described the problem enough for us to send someone with the necessary qualifications and tools.

But, today—our clients want a faster response time. Nearly instant. Technology is so complex, that they would prefer we know all about the problem even before they do. And wouldn’t it be great if all this could be provided without an hourly charge—but for a budgeted flat fee.

What are the Costs?

A Technology Partners business consultant can provide you with a specific quote. We can include support for just your servers or for all your computers and servers. We can include Antivirus
licenses, remote backup of your servers over the Internet, travel time, web-site & e-mail hosting, multiple location coverage for those with several offices, and more.

Aside from the options, the monthly fee is based mostly on the number and types of servers and the number of desktop and laptop computers.

How does techShield save you money?

techShield is billed at a flat monthly rate based mostly on the number of
computers a client wants supported. Most clients will take their past break-fix
billings for the year and divide it by 12 to calculate their average monthly technology support expenses. techShield will usually be a little higher because when a client is paying a flat fee rather than by the hour, they tend to really use our
services. And without requiring prior
approval to perform work, we can do more remote or on-site preventive
maintenance.

We also include 24x7 monitoring and monthly reporting which has a value of several hundred dollars per month.

Before, when something broke, we fixed it and made money. With techShield when something breaks, we lose money. Technology Partners must be proactive and keep your technology problems to a minimum. This increases your
productivity and further adds value to techShield.

How much do you pay monthly to lease your copier? Often businesses pay more for their copier support than they do for their computer support— and working computers are much more vital.

techShield offers more
Resources

In addition to your dedicated Technology Partners business consultant and the 24x7 monitoring, we include our Help Desk. This provides for remote problem solving which saves from having to schedule an on-site visit. This is less
disruptive to your business and our
response is much faster.

contact us

 
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